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Refund Policy of IPTV Plus

Last Updated: May 2025

1. Refund Principles at IPTV Plus

At IPTV Plus, we place the highest value on your satisfaction. This refund policy describes the conditions under which we grant refunds for our services. Our goal is to ensure transparency and fairness in all our processes.

2. Our 7-Day Money Back Guarantee

We are confident in the quality of our IPTV Plus service. Therefore, we offer a 7-day money-back guarantee for all new subscriptions. If you are not completely satisfied for any reason within this period, you can request a full refund.

To request your refund, please contact our customer service at support@theiptvplus.com. Please provide your order number and a brief reason for your dissatisfaction so we can process your request quickly.

3. Refund Conditions

The following conditions apply for granting a refund:

  • The refund request must be made within 7 days of the original purchase date.
  • After the 7-day period expires, we unfortunately cannot grant refunds.
  • In case of misuse of the service during the guarantee period, we reserve the right to adjust the refund amount or reject the request.
  • Refunds will be issued exclusively to the original payment method used for the purchase.

4. Refund Exceptions

In certain cases, we cannot offer a refund:

  • In case of violations of our Terms and Conditions.
  • When technical problems are due to the customer's hardware, software, or internet connection and not our service.
  • For special promotional offers or discounts where non-refundability was explicitly stated.

5. Handling Technical Issues

If you experience technical difficulties with your IPTV Plus service, please contact our customer service immediately. Many issues can be resolved quickly and easily.

If a technical problem on our end cannot be resolved within a reasonable time frame, we will consider a refund even outside the 7-day period.

6. Subscription Cancellation

You have the option to cancel your IPTV Plus subscription at any time. The cancellation will take effect at the end of the current billing period. No pro-rata refund is provided for the remaining period of an already paid subscription.

Cancellation can be done through your customer account or by contacting our customer service at support@theiptvplus.com.

7. Contact and Support

For all questions regarding this refund policy or to request a refund, you can reach us at:

Email: support@theiptvplus.com
Phone: +1 (786) 927-6860

8. Policy Changes

IPTV Plus reserves the right to update this refund policy at any time. All changes will be published on this page and take effect upon publication.

We recommend that you regularly review this policy to stay informed about our current terms.